Returns and Refund
Returns and Refund Policy
If you would like to return a product because it differs from the one that you have ordered, is defective, you have buyer’s remorse, or the Product does not meet with your expectations, contact the Customer Relations Department within 7 business days at the email addresses: sales@sharpedge.co.za and follow this procedure:
- Quote your order number in the email and state the reason for wanting to return the product;
- Wait for an email from Sharp Edge with a “Goods Return Number” which gives you permission to send back the Product;
- When you have received this email, you must quote this number on a separate piece of paper and send the Product by mail, courier or hand delivery to Sharp Edge in its original packaging that must not be damaged or destroyed so that it is resalable.
- If you will be sending the Product via mail or courier, you must securely wrap the Product to protect it against theft and damage. You must insure the parcel for the full retail value of the Product(s).
In case of an Incorrect Product:
Upon receipt of the Product(s), Sharp Edge will inspect the Product and its packaging and if it is resalable, Sharp Edge will notify you and send you the correct Product.
In case the Product is Defective:
Upon receipt of the Product(s), Sharp Edge will inspect the Product and depending on the warranty of the Product, Sharp Edge will notify you and in its discretion either send you a replacement Product or pass a refund including the shipping costs.
In case you want to rely on the Cooling Off period:
Upon receipt of the Product(s), Sharp Edge will inspect the Product and depending on the warranty of the Product, Sharp Edge will notify you and in its discretion, pass a refund within a maximum of 30 days. The costs of sending the Product back to Sharp Edge are for your account.
In case the Products do not Meet with your Expectations:
Upon receipt of the Product(s), Sharp Edge will inspect the Product, and depending on the warranty of the Product, Sharp Edge will notify you and at its discretion, pass a refund within a maximum of 30 days. The costs of sending the Product back to Sharp Edge are for your account.
If you have returned a Product that has clearly been used or abused, or if the packaging has been damaged, Sharp Edge may refuse to pass a refund and it will notify you to collect the Product.
Returns and Refund Policy
If you would like to return a product because it differs from the one that you have ordered, or is defective, or you have buyer’s remorse, or the Product does not meet with your expectations, contact the Customer Relations Department within 7 business days at email addresss: sales (@) sharpedge. co. za and follow this procedure:
- Quote your order number in the email and state the reason for wanting to return the product;
- Wait for an email from Sharp Edge with a “Goods Return Number” which gives you permission to send back the Product;
- When you have received this email, you must quote this number on a separate piece of paper and send the Product by mail, courier or hand delivery to Sharp Edge in its original packaging that must not be damaged or destroyed and so that it is resalable.
- If you will be sending the Product via mail or courier, you must securely wrap the Product to protect it against theft and damage. You must insure the parcel for the full retail value of the Product(s).
In case of an Incorrect Product:
Upon receipt of the Product(s), Sharp Edge will inspect the Product and its packaging and if it is resalable, Sharp Edge will notify you and send you the correct Product.
In case the Product is Defective:
Upon receipt of the Product(s), Sharp Edge will inspect the Product and depending on the warranty of the Product, Sharp Edge will notify you and in its discretion either send you a replacement Product or pass a refund including the shipping costs.
In case you want to rely on Cooling Off:
Upon receipt of the Product(s), Sharp Edge will inspect the Product and depending on the warranty of the Product, Sharp Edge will notify you and in its discretion, pass a refund within a maximum of 30 days. The costs of sending the Product back to Sharp Edge are for your account.
In case the Products do not Meet with your Expectations:
Upon receipt of the Product(s), Sharp Edge will inspect the Product and depending on the warranty of the Product, Sharp Edge will notify you and in its discretion, pass a refund within a maximum of 30 days. The costs of sending the Product back to Sharp Edge are for your account.